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In today’s digital world, it is important to be available to your customers at all times, preferably in real time. One effective way to do this is through live chat with a chat bot. This article will show you how you can create a live chat with a chat bot right in WordPress using the Tidio – Live Chat & Chatbots plugin.

What the Tidio – Live Chat & Chatbots plugin can do

The Tidio – Live Chat & Chatbots plugin is an advanced live chat tool that enables fast and effective communication with your customers. Its main functionality is a chat bot that can answer basic questions and forward the complete conversation to a live operator if needed. The plugin also allows you to customize the chat design, create different responses based on scenarios． and track customer communication statistics.

Why use <Tidio – Live Chat & Chatbots

There are many reasons why you should consider using the Tidio – Live Chat & Chatbots plugin for your WordPress website. First of all, this plugin improves communication with your customers and allows you to be available 24/7. The chatbot can automatically answer common questions and resolve customer issues instantly. It also saves the time of live operators who can focus on more complex issues. Tidio – Live Chat & Chatbots is also very easy to use and offers many customizable options that allow you to create a chat according to your own design and needs.

What are the benefits of using the plugin

• Easy to install and use
• Live chat with chat bot‍ 24/7
• Automated answers to common questions
• Customizable chat design
• Track customer communication statistics
• Fast forwarding‍ conversations to live operators

Similar Plugins Like Tidio – Live Chat & Chatbots

There are several similar plugins for WordPress that offer live chat with chatbot. Some of the most popular include:

• WP-Chatbot
• WP-Live Chat by 3CX
• LiveChat – WP live chat plugin for WordPress
• Zendesk Chat

Installation of the plugin directly in the administration

Installing Tidio – Live Chat & Chatbots is easy and can be done directly in the WordPress administration. Just search for the plugin in the “Add New” section and follow the instructions to install it. After installation, you need to create an account on the Tidio website and get an API↪Po_Cf_200D↩key. This can be entered directly in the plugin settings. After that, you need to make the appropriate chat settings and place it in the right places on your website.

Conclusion: if you are the owner of a website built on WordPress and you want to improve communication with your customers, the Tidio – Live Chat & Chatbots plugin is a great solution for you. Thanks to its advanced features, ease of use and customizable design, you can provide live chat with chatbots 24/7. This helps you to be available to your customers constantly and solve their problems instantly. So don’t hesitate to try Tidio – Live Chat & Chatbots today!

User Review of the plugin “Tidio – Live Chat & Chatbots”

Rating: ★★★★★★★★☆☆ (8/10)

Pluses of Tidio – Live Chat & Chatbots

1. Easy installation and setup
Installation and configuration of the Tidio plugin is very easy and quick. The plugin is compatible with most WordPress templates and requires no complicated steps to get started. After installation, you just need to configure the basic settings and start using the live chat.

2. User-friendly interface
Tidio offers an intuitive user interface to operate the chat. Users can easily respond to visitor queries, manage chats and switch between different channels. This is ideal for businesses and individuals looking for a simple and effective solution for communicating with customers.

3. Integration with popular platforms
The plugin offers integration with several popular platforms, including Facebook Messenger, Instagram, and email services. This allows for efficient management of communication across multiple channels from one place, simplifying the process of responding to inquiries.

4. Ability to use chatbots
Tidio provides chatbot functionality that can automate responses to common queries, saving time. Chatbots can help with initial communication and guide visitors to the right information or products.

5. Mobile app for chat management
Tidio offers a mobile app for Android and iOS that allows chatbot operation even away from the desktop. This is very handy for businesses that need to access chats while traveling or working outside the office.

6. Suitable for small and medium sized businesses
Tidio is ideal for small and medium-sized businesses that want to improve their communication with customers without the high cost of complex solutions. The plugin is affordable and offers good value for money.

Cons of Tidio – Live Chat & Chatbots

1. Limited design customization options
While Tidio offers several options to customize the look of the chatbot, the customization options are not as extensive as some other plugins. Some businesses looking for a highly personalized design may be limited by these options.

2. The basic plan has limited features
While Tidio offers a free plan, its features are limited. For more advanced features, such as access to analytics tools, integration with CRM, or advanced automation options, a premium plan must be purchased.

3. Less advanced support for multilingual sites
Although Tidio supports different languages, the multilingual setup for different site localizations is not entirely intuitive. Businesses that need effective multilingual chat may encounter difficulties configuring and managing language versions.

4. Limited timeframe for chat history in the free version
The free version of the Tidio plugin only retains chat history for a limited period of time. This can be a problem for companies that need to keep chat history for analytics purposes or to provide quality customer support on a long-term basis.

5. Occasional delays in replies
Some users report intermittent delays in retrieving chat or replying to messages. This can affect the effectiveness of customer communication, especially if chats are handled on multiple channels simultaneously.

6. Sometimes complex configuration of advanced chatbots
While chatbots are a great feature, their advanced configuration can be a bit tricky for newbies. You need to have some technical skills or access to detailed documentation to effectively set up the robots and automation.

7. Potential for outages with some features
Some users have experienced occasional outages of some features, especially when integrating with external platforms or connecting to chatbots. This can affect the user experience if features do not load or work as they should.